Frequently Asked Questions
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Coronavirus disease (COVID-19) is an infectious disease caused by a newly discovered coronavirus. Most people infected with the COVID-19 virus will experience mild to moderate respiratory illness and recover without requiring special treatment. Older people and those with underlying medical problems like cardiovascular disease, diabetes, chronic respiratory disease, and cancer are more likely to develop serious illness.
The best way to prevent and slow down transmission is be well informed about the COVID-19 virus, the disease it causes and how it spreads. Protect yourself and others from infection by washing your hands or using an alcohol-based rub frequently and not touching your face.

The COVID-19 virus spreads primarily through droplets of saliva or discharge from the nose when an infected person coughs or sneezes, so it’s important that you also practice respiratory etiquette (for example, by coughing into a flexed elbow) in addition to physical distancing.

*Source: World Health Organization

If you have any symptom(s) of a respiratory infection and have traveled to any country with a widespread outbreak of COVID-19, we advise you to do the following:

  • Visit the nearest health center or hospital and immediately inform the doctor of your recent travel history and your symptoms.
  • Follow the doctor’s instructions, and if you were advised to self-isolate, please avoid any direct contact with people.
  • Take the information from reliable sources.

If you have a fever, cough and difficulty breathing, seek immediate medical attention from:

  • Estijaba service at the operation center – Department of Health at 800 1717 or
  • Ministry of Health & Prevention at 800 11111 or
  • Dubai Health Authority at 800 342.

Following are some protective measures you must take:

  • Regularly and thoroughly wash your hands with soap and water.
  • Maintain at least 1-metre (3 feet) distance between yourself and anyone who is coughing or sneezing.
  • Avoid touching eyes, mouth and nose.
  • When stepping out of home, ensure to wear face mask and medical gloves.
  • While coughing and/or sneezing cover your mouth and nose with your bent elbow or tissue and immediately dispose of the used tissue.

1. Dubai Festival City Mall is open daily between 10am – 10pm.

2. Novo Cinemas within Dubai Festival City mall is open daily from 11.30am.

3. At Al Areesh Club is open between 7am – 10pm, Sunday through Friday.

4. Al Futtaim Health Hub is open between 8am – 8pm.

1. Visitors are required to take temperature tests at the entrances of the mall and restaurants.

2. Visitors are required to wear masks at all times.

3. Disinfection and Sterilization operations continue to happen inside the mall to ensure visitors safety.

You can approach Al-Futtaim Health Hub by calling the toll-free number 800 2344, which is open between 8am – 8pm daily.

To call for an ambulance (from anywhere in the UAE): 998

For emergency medical support, please contact:

  • Estijaba service at the operation center – Department of Health at 800 1717 or
  • Ministry of Health & Prevention at 800 11111 or
  • Dubai Health Authority at 800 342

You can book sanitization services from Al Futtaim Engineering at 800 2338 to book their services for home, offices and vehicles.

1. For premise maintenance: Call at 800 332 or write an email to

2. For sales and leasing: Call or WhatsApp at 800 332 or send an email

3. For any lease renewals, replacement or hold of payment, moving out or brokers specific queries, please email us on

4. For district cooling, please email us on (this can be paid through credit cards at the building receptions or bank transfer).